Because TORK products are made on demand and custom-printed, returns for size, color choice, or buyer’s remorse are not accepted. This is due to the custom nature of print-on-demand products.
If your item arrives damaged or has a manufacturing defect:
Contact us within 30 days of delivery. Provide clear photos showing the issue. We will arrange a free replacement or refund for qualifying defects.
In most cases, you don’t need to send the item back — Printful reviews photos and issues directly and will handle the resolution.
Exchanges for size are not supported due to the custom production process. If a defect is confirmed and a replacement is made, we’ll work with you to ensure the correct size is issued if possible.
Using a print-on-demand partner like Printful allows TORK to keep quality high, avoid overstock, and offer custom branded products worldwide without inventory risk.
