Terms and conditions

Company Information

Tork Clothing V.O.F.
Email: info@torkbikes.com
Country of registration: The Netherlands
Kvk: 99537834

 

Applicability

These Terms and Conditions apply to all offers, orders, and agreements made through the TORK webshop.
By placing an order, the customer agrees to these Terms and Conditions.

 

Products

TORK sells casual motorcycle-inspired apparel.

All products are made on demand through our fulfillment partner. This means each item is produced specifically after an order has been placed.

Due to the custom production process, slight variations in print placement, color, or finishing may occur and are not considered defects.

 

Orders and Agreement

An agreement is concluded once payment has been successfully completed and the customer has received an order confirmation email.

TORK reserves the right to refuse or cancel orders in cases of:

  • Incorrect or incomplete customer information
  • Suspected fraud
  • Force majeure

 

Prices and Payment

All prices displayed on the website are inclusive of VAT (if applicable) and exclusive of shipping costs.

Payment must be completed in full using the available payment methods at checkout.

TORK reserves the right to modify prices at any time.

 

Production and Delivery

All products are made on demand. Production time typically takes 2–5 business days before shipment.

Estimated delivery times after production:

  • Europe: 3–7 business days
  • International: 7–20 business days

Delivery times are estimates and may vary due to carrier delays or customs procedures.

TORK is not responsible for delays caused by shipping carriers or customs authorities.

Customers are responsible for providing a correct and complete shipping address.

 

Right of Withdrawal and Returns

Made-to-Order Products
Since TORK products are custom-made upon order, the right of withdrawal does not apply in accordance with EU regulations regarding personalized or made-to-order goods.

Returns based on incorrect size selection, color choice, or change of mind are not accepted.

Damaged or Defective Products
If a product arrives damaged or defective, the customer must contact us within 30 days of delivery and provide clear photographic evidence.

After review, TORK will offer:

  • A free replacement, or
  • A refund where applicable

 

Liability

TORK is not liable for:

  • Indirect or consequential damages
  • Delays caused by shipping providers
  • Improper use of products

In all cases, liability is limited to the amount paid for the order.

 

Intellectual Property

All designs, logos, graphics, and website content are the intellectual property of TORK and may not be copied, reproduced, or used without prior written permission.

 

Force Majeure

TORK is not liable for failure to fulfill obligations due to force majeure, including but not limited to production delays, supplier issues, transport disruptions, or technical failures beyond our control.

 

Governing Law

All agreements are governed by the laws of The Netherlands.
Any disputes shall be submitted to the competent court in The Netherlands.